As organizations expand through incremental growth, mergers and acquisitions, they are often saddled with disparate software systems. Supporting these diverse applications while remaining focused on their core business activities becomes an arduous task. Availability of skilled personnel to provide the support also becomes a crucial issue. Assyst provides personnel who have prior knowledge of the systems or can quickly be trained in their use. The cost of providing the service depends on the nature of support required and the turnaround time envisaged. The support that Assyst renders can be classified as Help Desk Support, Quick Fix Support and Long Term Application Support.

Assyst’s Help Desk Support responds quickly to users facing problems while using an application. Putting a call through to a specific telephone number gets an operator who registers the call and transfers it to the appropriate product or application specialist, who in turn provides service to the Customer. Assyst’s global support center adds better value for money. Assyst’s Quick Fix Support provides users with a fast solution to their problems or a work around that allows them to continue with their activities. A problem-logging tool allows users to register and to set priorities. Assyst’s Support team analyzes the problems logged and provides the required solution. Assyst’s Long Term Application Support Team analyzes problems that have been temporarily resolved at the second level of support, designs a lasting solution, puts it through various tests and compiles it into a patch for release. The Customer can have a small sized maintenance team on-site, supported by a large offshore support team.  This gives customers control over the maintenance activities while providing access to a large pool of support staff and the flexibility to utilize the support budget provision judiciously.